Return Policy

REFUND, RETURN & CANCELLATION POLICY
Planet Missy
Last updated: 11/02/2026

This policy complies with UK consumer law. Nothing in this policy affects your statutory rights.

  1. ORDER PROCESSING & CANCELLATIONS

Orders begin automated processing immediately after checkout.

Because fulfilment starts straight away, cancellation requests are not guaranteed.

If your order has not yet been dispatched, we will attempt to cancel it where possible.

If dispatch has already occurred, the order cannot be cancelled and must follow the return process outlined below.

Custom-made or print-on-demand items enter production shortly after purchase and cannot be cancelled once production has begun.

  1. EXEMPT ITEMS (NON-CANCELLABLE)

The 14-day cancellation right does not apply to:

• Custom-made or personalised items
• Print-on-demand products (including printed tees and phone cases)
• Sealed hygiene products once unsealed

These items are non-returnable unless faulty or incorrect.

  1. FAULTY, DAMAGED OR INCORRECT ITEMS

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose.

If you receive a faulty, damaged, or incorrect item, you must contact us within 30 days of delivery.

You must provide:

• Order number
• Clear photos of the issue
• Description of the problem

Where a fault is confirmed, we will offer:

• A replacement (preferred resolution), or
• A full refund

  1. SIZING RESPONSIBILITY

Size guides are provided on product pages.

Customers are responsible for reviewing sizing information before purchase.

Returns due to incorrect size selection are treated as change-of-mind returns and must meet resaleable condition requirements.

  1. DELIVERY & LOST PARCELS

For UK customers, goods remain our responsibility until delivered.

If a parcel is confirmed lost in transit, we will arrange a replacement. If replacement is not possible, a refund will be issued.

A parcel may be considered lost after courier investigation confirms non-delivery.

  1. INCORRECT ADDRESS OR FAILED DELIVERY

We are not responsible for delivery failure due to incorrect address details provided at checkout.

If a parcel is returned due to address error or failed delivery attempts, redelivery costs may apply.

  1. HOW TO REQUEST A RETURN OR CLAIM

All return or refund requests must be submitted to:
customersupport@planetmissy.com