REFUND, RETURN & CANCELLATION POLICY
Planet Missy
Last updated: 29/09/2026
1. CANCELLATIONS
Orders may begin processing shortly after checkout.
If your order has not yet been dispatched, we will try to cancel it where possible.
Once an order has been dispatched, it cannot be cancelled before delivery. Eligible items can instead be returned in accordance with this policy.
2. RETURNS
Customers purchasing eligible items online may request a return within 7 days of receiving their order.
Items must be returned unworn, unwashed and in their original condition.
Customers are responsible for return postage unless the item is faulty.
Where required by law, any standard delivery charge originally paid will also be refunded.
3. PRE-ORDERS
Pre-order items are products purchased before stock is ready for immediate dispatch.
The estimated dispatch timeframe will be shown on the product page.
Pre-order dates are estimates, and we will always aim to dispatch within the timeframe provided.
4. FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged or incorrect, please email customersupport@planetmissy.com with:
• Your order number
• Clear photos or videos of the issue
• A description of the problem
Once reviewed, we will provide the appropriate resolution in accordance with your consumer rights.
5. SIZING
Customers are responsible for checking the size guide before ordering.
If the correct size ordered was supplied but you would prefer another size, this will be treated as a standard return rather than a fault.
6. INTERNATIONAL CUSTOMS & IMPORT FEES
International orders may be subject to customs duties, import taxes or courier handling fees upon arrival.
Unless otherwise stated, these charges are the responsibility of the customer and are not included in the amount paid to Planet Missy.
7. REFUSED, UNCLAIMED OR RETURNED PARCELS
If a parcel is refused, left unclaimed, returned because customs/import charges were not paid, or returned due to an incorrect address, we must wait until the parcel arrives back with us before a refund can be processed.
Where legally permitted, any additional return-to-sender costs charged to Planet Missy as a direct result of the refused or failed delivery may be deducted from the refund.
8. LOST PARCELS
If a parcel appears delayed, we may need to investigate with the courier before it can be considered lost.
If the parcel is confirmed lost, we will arrange the appropriate replacement or refund.
9. REFUNDS
Approved refunds will be issued to the original payment method.
We may wait until returned goods have been received before issuing the refund where permitted by law.
10. CONTACT
To request a return, refund or report an issue, email: