Shipping policy

Shipping

Last updated: 27 October 2026

Where your order ships from

Focus Collection products ship from our UK warehouse. All other items ship from our suppliers. If your order has both, it may arrive in more than one parcel. You'll get tracking for each parcel.

Delivery cost

  • UK: £3.99, or FREE on orders of £100 or more
  • Outside the UK: shown at checkout for your country. FREE on orders over: EU €150 · US $175 · Canada C$220 · Australia A$275 · all other countries £120

How long it takes

  • Focus Collection products: sent out within 1–3 working days by tracked post, then usually arrive in: UK 1–3 working days · Europe 3–5 working days · USA, Canada, Australia and the rest of the world 5–7 working days. Customs can sometimes add a few extra days.
  • All other items: sent out within 1–3 working days, then arrive within 7–14 working days, wherever you are.

Working days are Monday to Friday, not including bank holidays.

Pre-order items are sent out as soon as the stock arrives. The expected date is on the product page.

Black Friday

We get a lot more orders during Black Friday (20–30 November). Please allow 1–2 extra working days for your order to be sent out.

Christmas delivery

To get your order before Christmas, please order by:

  • Focus Collection products (UK): Wednesday 16 December
  • All other items (UK): Monday 30 November
  • Anything outside the UK: Friday 20 November

Couriers are very busy at Christmas, so we can't guarantee delivery dates. Please order early to be safe.

Import duties (outside the UK)

Your order may have import duties, taxes or handling charges if these weren't collected at checkout. These are the customer's responsibility. Customs can sometimes cause delays.

Please add your phone number at checkout so the courier can contact you if needed.

Lost or missing parcels

If your parcel looks lost, we'll check with the courier first. Once it's confirmed lost, you can choose a replacement or a refund. If tracking says delivered but you can't find your parcel, contact us and we'll look into it.

Wrong address

Please check your delivery address carefully. If a parcel comes back to us because the address was wrong or incomplete, a new delivery charge may apply to send it again.

Need help?

Email customersupport@planetmissy.com with your order number.