Shipping policy

Returns, Refunds & Cancellations

Planet Missy
Last updated: 13/09/2026

 

Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible. If your order has already been dispatched, it must follow the returns process below.

Change-of-Mind Returns

For eligible online orders, you have 14 days from receiving your order to tell us that you wish to return it. You then have a further 14 days to send it back.

For change-of-mind returns, including sizing, fit or personal preference, the customer is responsible for return postage.

Returned items must be unworn, unwashed and in a resaleable condition. If an item has been used or handled beyond what is reasonably necessary to check it, we may reduce the refund to reflect any loss in value.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us with your order number and clear photos where possible.

Where the issue is confirmed, we will provide the appropriate refund or replacement and cover reasonable return costs where required.

Non-Returnable Items

Certain personalised, made-to-specification or sealed hygiene-sensitive items may not be eligible for change-of-mind returns.

This does not affect your rights if an item is faulty, damaged or incorrect.

Refunds

Approved refunds will be returned to the original payment method.

Incorrect Address or Failed Delivery

Customers are responsible for entering the correct delivery address.

If a parcel is returned because the address was incorrect, delivery was missed or the parcel was not collected, an additional delivery charge may apply if you would like it resent.

How to Contact Us

Email customersupport@planetmissy.com with your order number and details of your request.